Here you can find a lot of common error messages produced by the SURFdrive client or in the web environment. Here are the most common errors listed:
- Error message: '403-forbidden'
- Error message: Access Forbidden
- Error message: 'Authentication error'
- Error message: 'Conflict: Server version downloaded, local copy renamed and not uploaded'
- Error message: 'File is listed on the ignore list'
- Error message: 'File cannot be saved because of invalid access-token'
- Error message: in editor of SURFdrive
- Error message: Not allowed because you don't have permission to add file / subfolder to that folder
- Error message: Sorry, an error occured with Shibboleth
- Error message: 'The file name is a reserved name on the file system'
- How to create a client log
- Invalid e-mail address in desktop client
- Refreshing in the app doesn't seem to work
- Large file upload fails
- .eml-files will constantly be synchronized with Windows
- No federated account found
Info
If you still experience certain problems with SURFdrive or this page doesn't help you with your problem, the ICT help desk of your own institution is the first point of contact. In most cases they can solve the problems for you. However, it may be the case that the IT help desk of your institution cannot find a solution. They will then contact us.