Can I change my e-mail address in eduID?
Yes you can! Go to My eduID and then 'Personal info'. To change your e-mail address, click the 'edit icon'.
What does 'Session lost' mean and what can I do about it?
If you encounter this error something went wrong during the login process. For example, it's possible that after you clicked the login button within a certain service, you waited too long with actually logging in.
Most likely however is that you used the Magic Link login method and something went wrong. You must open the Magic Link from within the same browser session as where you requested the Magic Link. Also, you can use each Magic Link only once.
Does the Magic Link automatically open in another browser when you click it? In this case you used another browser than the default browser configured in your Operating System. As a workaround, you can right-click the Magic Link in the e-mail you got from eduID and select 'Copy Link'. Then, go to the browser where you requested the Magic Link and paste the link in the address bar.
Alternatively, you can use a password to secure your eduID which allows you to circumvent the Magic Links.
What is a 'Magic Link'?
Magic Links are currently only used in the eduID apps but are being phased out. Magic Links are being replaced by an email with a login code.
Because you have to remember more and more passwords, it becomes more likely that you will either reuse the same password across different websites or that you use easy to remember and thus unsecure passwords.
eduID provides an innovative and secure alternative to passwords: a Magic Link. First you fill in your username (e-mail address); then, eduID will send an e-mail to you with a unique link that logs you in when you click on it. This link is only valid for 10 minutes and can only be used once!
Can I use a password instead?
Yes, you can. If you go to My eduID, press the 'Security' tab, you can enter a (strong and safe!) password there.
What is a security key and how does it work?
A security key is the most secure option you have for loggin in with eduID. Here we explain what it is and how you can use it.
What can I do about an "enrollment failed" error message?
Do you get the following error message when you are trying to connect the eduID app to your eduID account? In this case there is an old security key still saved in your app. This security key needs to be deleted before you can make a new connection.
To solve this you need to go to Security > eduID app > Select your old key > Delete key
After following these steps, your eduID should be able to connect again.
Help! My question/problem is not listed, how do I contact you?
You can reach us at help@eduid.nl.