• You will need a smartphone (Apple iOS or Android)
  • Download the tiqr app
  • You will need access to your institutional e-mail account.

Your institution determines

  • which tokens you can register
  • how many tokens you can register
  • how to activate a token

So you may not be able to choose some tokens or activation methods.


Handle your phone and tiqr app with care

  • Your phone and tiqr app are private, do not share it with others.
  • Never leave your phone unattended; keep your phone separated from your computer

Install the tiqr app

Install the tiqr app for iOS or Android with one of these links:

You can also search the app store for the tiqr app. Make sure you install the tiqr app published by SURF.


  • Please visit the Registration Portal and start a new token registration.
  • Choose Tiqr and register a Tiqr account in the Tiqr app that you can use for future logins.
  • If your phone supports it, you can enable the fingerprint or face ID capability instead of the PIN-code.
  • Follow the instructions in the Registration Portal.
  • Done registering your token? Then you still have to activate your token. Depending on your situation or the requirements of your institution, you must choose an activation method, or you will immediately see instructions for the method that is right for you:
    • Activate yourself; you do this by choosing a recovery method (SMS or recovery code).
    • Activate at a service desk. Do this within 14 days, because your activation code expires after 14 days
    • Activate with an existing token.
  • Having trouble? Please read our manual.

Log in

When accessing a service that uses SURFsecureID,

  • You will receive a push-notification on your smartphone; if you've enabled fingerprint or face ID, use this or otherwise enter your TIqr PIN to proceed.
  • Did not receive a push-notification? Scan the QR code instead.

Tiqr account blocked

 If you did not enable the fingerprint or face ID, but instead use the PIN-code, then after 5 failed attempts to enter your tiqr PIN, your tiqr account will be blocked. Proceed as follows:

Replace and remove

  • Please visit the Registration Portal and remove your token registration. This way no one can take advantage of your token.
  • If necessary you can register a new token.


Please read our FAQ for more info.

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