Register
- Please visit the Registration Portal and start a new token registration.
- Choose Tiqr and register a Tiqr account in the Tiqr app that you can use for future logins.
- If your phone supports it, you can enable the fingerprint or face ID capability instead of the PIN-code.
- Follow the instructions in the Registration Portal.
- Done registering your token? Then you still have to activate your token. Depending on your situation or the requirements of your institution, you must choose an activation method, or you will immediately see instructions for the method that is right for you:
- Activate yourself; you do this by choosing a recovery method (SMS or recovery code).
- Activate at a service desk. Do this within 14 days, because your activation code expires after 14 days
- Activate with an existing token.
- Having trouble? Please read our manual.
Log in
When accessing a service that uses SURFsecureID,
- You will receive a push-notification on your smartphone; if you've enabled fingerprint or face ID, use this or otherwise enter your TIqr PIN to proceed.
- Did not receive a push-notification? Scan the QR code instead.
Tiqr account blocked
If you did not enable the fingerprint or face ID, but instead use the PIN-code, then after 5 failed attempts to enter your tiqr PIN, your tiqr account will be blocked. Proceed as follows:
Replace and remove
- Please visit the Registration Portal and remove your token registration. This way no one can take advantage of your token.
- If necessary you can register a new token.