Current
- Starting 2023-04-13: Due to issues with our Windows RDS CAL license server configuration we had to deactivate this feature. This means new Windows workspaces will only allow two logged in users at the same time. Users with current running and paused Windows workspaces with this issue will be contacted.
Future
- 2023-05-31 8:00 am / 5:00 pm: Update network components in our SURF HPC Cloud system. The portal will be unavailable, workspace cannot be created or paused/resumed in the Cloud provider 'HPC Cloud'. Running workspaces will remain available.
- 2023-06-13 8:00 am / 6:00 pm: Apply security updates to a batch of GPU & CPU Fat nodes. Impact: less availability of mentioned resources and no running workspaces on the hardware under maintenance.
- 2023-06-20 8:00 am / 6:00 pm: Apply Security updates to a batch of GPU & CPU Fat nodes. Impact: less availability of mentioned resources and no running workspaces on the hardware under maintenance.
Past
2023
- 2023-04-12 9:00 am / 5:00 pm: Maintenance of the accounting service that manages the wallets. New wallets or changes will be processed after this maintenance window. Existing workspaces and wallets will not be affected.
- 2023-04-04 7:00 am / 9:00 am: Network change 418 with expected network downtime of 2 minutes during this maintenance window. This might affect network traffic to and from VM's on SURF HPC Cloud.
- 2023-03-28 22:00 CET / 01:00 CET: Internal database outage. Users could not perform any operations on either workspaces or catalog items. Any changes made to either workspaces or catalog items between 19:00 CET and 22:00 CET are lost and cannot be recovered.
- 2023-03-21 / 2023-03-22: For a short period of time SURF ResearchCloud reported wrong usage amounts. This resulted in falsely depleted wallets and some users were unable to start/resume workspaces. This has been corrected and resolved.
- 2023-03-20 12:15 / 14:55: Storage issue caused workspace creation to be unavailable
- 2023-03-14 12:40 am / 12:50 am: Internal database upgrade, workspace cannot be created or paused/resumed.
- 2023-03-02 7:00 am / 9:00 am: Network change 418 with expected network downtime of 2 minutes during this maintenance window. This might affect network traffic to and from VM's on SURF HPC Cloud. (rescheduled to: 2023-04-04)
- 2023-02-16 5:00 am / 7:00 am: SRAM service dependency will be updated; Impact: SRC portal is not accessible; no impact for running workspaces
- 2023-02-07 11:25 am / 11:50 am: Due to problems with our authentication service, it is currently not possible to log in to the Research Cloud portal. Running workspaces are unaffected.
- 2023-02-06 2:00 pm / 8:26 pm: Ubuntu workspaces would fail sporadically due to failing to reach the package repository endpoint. (status.canonical.com)
- 2023-01-25 09:00 am / 11:30 am: Update network components in our SURF HPC Cloud system. The portal will be unavailable, workspace cannot be created or paused/resumed in the Cloud provider 'HPC Cloud'.