Why can't I see the data folder in my Tinker SANE environment?

Try running through the following steps to resolve this issue:

  1. Check if the data server is running in the Research Cloud dashboard. If it's not, ask the data provider to resume it if you don't have the right to do so.
  2. Inside your Tinker SANE environment try to reconnect the data server. On the Desktop, you will find a "Reconnect SMB" icon. Double-click it to perform this action.
  3. Try to pause and resume your Tinker SANE environment, which results in a soft reboot of the machine.
  4. Contact the SURF Servicedesk for further help