If you encounter an issue with SURF Works, there are four steps to follow for troubleshooting and support.
Troubleshooting steps
Step 1: Check service related notification page
Perhaps there is an issue, like a network outage, making your SURF Works environment temporarily unavailable. To check if there is a problem with the service or the network, please check out the page Service notifications.
Step 2: Check common issues
Perhaps your issue has occurred before. Check out the Common issues page to see if your issue is reported before and what the solution for your issue could be.
Step 3: Contact the IT servicedesk of your institution for support
Does your issue persist after following above steps, you can contact the IT Servicedesk of your institution.