How to Export Nextcloud Desktop Client Logs

If you're experiencing sync issues, support may ask you for log files.  There are two methods to do this. Creating the debug archive which is a log of the past 24 hours or activating and saving logs.

Log files may contain file names and your server address. You can review the contents before sharing if needed.


Create Debug Archive

  1. Click the Nextcloud icon in your system tray (bottom-right corner)
  2. Click your name or profile picture
  3. Click Settings
  4. Go to the General tab
  5. Click Create Debug Archive...
  6. Choose where to save (e.g. your Desktop)
  7. Click Save

Create Debug Archive button in Settings

Getting the client logs

  1. Open your Nextcloud client settings as stated above

  2. Hit F12 on your keyboard. Depending on your OS, the log window will open:

    1. Windows
      1. Click Save to store the current logs somewhere on your system


    2. MacOS

      1. Logging needs to be enabled first: click on Enable logging to temporary folder
      2. Close the window and under the three-dots dropdown, click Force sync now to make a synchronisation run
      3. Go back to the log window and click Open folder to find the location of the logs

For more information visit the Nextcloud Wiki.

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