Q. Do you have a contact person we can reach out to in case of issues?
A. Yes, if you experience any issues, you can contact us at noc@netherlight.net
For change requests—such as setting up a new private connectivity service on your port—please reach out to admin@netherlight.net
Q. Does the contract also serve as the SLA, or is there a more detailed version available?
A. Yes, the SLA is included in the contract. You can find more details at https://surf.nl/sls.
The performance indicators are listed starting on page 14.
We can set up a private connectivity service to a NetherLight port.
Q. Does SURF have a portal where we can report incidents?
A. Yes, there is a portal (the Network Dashboard) where you can view information about your ports and services, and report incidents.
Please note that an onboarding process is required to gain access.
Q. How will we, as a connected party, be informed when your service is unavailable?
A. You can provide us with email addresses and contact details.
Your designated contacts will then be notified about planned maintenance and incidents.