Introduction

When a login has been created, you will receive two emails from our systems to indicate you can start the enrollment process:

• The mail with the subject "SURFcua new login <username> created" this mail contains information about the system you have access to. It also contains some useful links to our documentation.
• The mail with the subject "SURFcua Update Your login" with this e-mail you will start the login enrollment process by following the link "Link to login update". This link is only valid for 12 hours.

Step-by-step guide in the initial login/enrollment

1. Follow the link from the mail "SURFcua Update Your login", then you will see the following page:
   
2. Then click on "Click here to proceed" then you will be asked to enter a new password twice
   
3.  Finally, you will receive the message "Your account has been updated" click on "Back to Application" to continue.
   
4. Then use the "SURFcua login" to login for the first time on the portal
   
5. Then fill in your SURFcua username and the chosen password you have used in step 2
   
6. (Optionally) Some SURFcua logins are required to use 2FA / MFA. So if you're login has been configured to use this, during this, you will be asked to enrol an TOTP token:
   
   You will first need to configure the TOTP with software like; privacyIDEA Authenticator, Google Authenticator, Microsoft Authenticator. Please check the different links in the next section. When you have scanned the QR code, you must input a TOTP value and you are logged in.

TOTP Clients

privacyIDEA Authenticator

• Android; https://play.google.com/store/apps/details?id=it.netknights.piauthenticator
• IOS; https://apps.apple.com/us/app/privacyidea-authenticator/id1445401301

Google Authenticator

• Android; https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
• IOS; https://apps.apple.com/us/app/google-authenticator/id388497605

Microsoft Authenticator

• Android; https://play.google.com/store/apps/details?id=com.azure.authenticator
• IOS; https://apps.apple.com/us/app/microsoft-authenticator/id983156458

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